Skip to content

Because We All Need This: Teleserv’s Citizen Services

April 4, 2012

Seriously. Who doesn’t need a copy of their birth certificate? Or marriage certificate? Or a passport? These are essential to anyone, everywhere, anytime, and needed for a whole lot of reasons. I for one, always keep copies of our birth certificates and marriage certificates, plus photocopies in that sudden instance that I need them. I’m glad I do this, because there was one time I had to produce Basti’s birth certificate to verify that he was my son to claim a package. Whew.

I remember the time when getting a copy of your civil registry documents or renewing your passport was something that needed major planning – emotional, physical and mental. We had to endure long lines, boredom, misinformation, fixers, hunger.. sometimes only to be told to come back the next day and do it all over again.

Well I’m glad those days are over. If you’ve been reading this blog long enough, you would know that I actually have A Job. A work-at-home job, but still a job. I do social media consultancy for Teleserv.


Long before I started working for Teleserv, I’ve been their longtime client. Birth certificates for requirements, my OEC for each and everytime I would come home from China, the CENOMAR for our marriage license, our marriage certificate, Basti’s birth certificate and most recently, Basti’s passport. They practically documented a huge chunk of my life!


We held a brunch for a handful of bloggers last April 14 at the new Harvest Gastropub at The Fort. Thank you to Teleserv for all the images on this post.


Top: Cai of Apples and Dumplings and me at registration; OC Mom In Manila and Jen Tan of Next 9.
Bottom: Michelle of Mrs. Martinez’ Raves and Rants, Rowena of Animetric’s World; Harvest

We wanted to share this important information that everyone needs to know about some of the most essential documents you always need. And unlike the old days of hardship, getting your birth certificate, marriage certificate, CENOMAR or passport is as easy as a phone call or through Teleserv’s online facility!

We had a yummy lunch of world comfort food with a table-full of daquiris and mojitos (non-alcoholic, darn it, hehe).


Top: Neva of Manila Mommy, Jane of The Philippine Beat and OC Mom In Manila; the mom bloggers’ table.
Bottom: Travel and lifestyle bloggers’ table; The Teleserv directors with Director Lourdes Hufana of the National Statistics Office.

Teleserv’s Director for Marketing, Raffy David, gave a presentation of Teleserv’s products and services. Also present was Mrs. Lourdes Hufana, Director of the NSO. We had tons and tons of questions for her! The NSO plays such an important part in our lives, even when we don’t realize it. They carry the documents that prove that we are who we are, and the information that was presented during the brunch was very enlightening and very very interesting.

For instance, did you know that most establishments will not take a copy of your civil registry documents when not printed on security paper? That document printed on plain white paper just won’t do. Also, they change the paper itself and alert institutions of the change when they do. Some places, like embassies, will only take documents that are printed on the latest run of security paper. This was super important information for me; I have a habit of keeping a copy each of our birth certificates and marriage certificate. It’s also comforting to know though, that if you need one of these documents, Teleserv can facilitate the request and deliver them to your home in just 3-5 days! Totally hassle-free, you gotta love it!

Teleserv also runs a blog called Master Citizen, filled with facts, information and new developments about procuring your NSO documents.

To order birth certificates, marriage certificates, death certificates and CENOMAR (Certificate of No Marriage) documents, go to We were told that CENOMARs were very much in demand last Valentine’s Day. Make sure your lovey is not yet a hubby, ladies! Hehe.

To process POEA OEC clearances, go to Very useful for your relatives or friends who work abroad. This was such a life-saver for me when I was working in China.

To book an appointment for passport processing and renewal, go to Basti and I went through this last December and it was such a breeze. Tip: Renew your passport along with your baby’s so you get prioritized. Heehee. Oh, bring a sling!

Payment for the documents can be made through a bank deposit at Metrobank, Bayad Centers, Bancnet ATM, Bancnet Online or credit card.

We all had a lovely time and Teleserv even held a raffle!


Top: Raffy David, Director for Marketing, Teleserv; Neva won a GC for The Spa!! Lucky woman!
Bottom: Cookie of Scrooch Chronicles won a digicam and Michelle won a DVD player!

Thank you everyone for coming to the brunch. Till our next event!

4 Comments leave one →
  1. April 4, 2012 6:23 pm

    oohh! the NSO director herself was there din pala! what I want to know is how long it takes after baby’s birth for the birth certificate to be available. and yes, this service is very convenient especially those who live far from NSO satellite offices 😉

    • Eliza permalink
      April 5, 2012 2:36 am

      Somebody asked that question during the Q&A. I forgot the answer. I think Neva and Jen T. took notes. If I’m not mistaken, it’s been shortened to 30 days na yata, but don’t quote me on that.

  2. Chez Florentino permalink
    April 23, 2012 9:38 am

    If from Metro Manila, it takes 2 mos. to have a NSO copy. While 6 mos. from the province.

    • Eliza permalink
      April 24, 2012 12:56 am

      There you go! Ang hello ko lang. I was so excited to get Basti’s birth certificate I ordered it 2 weeks after birth. Ayun, negative tuloy, haha!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: